RETURNS & CANCELLATIONS
REFUND POLICY
Standard Return, Cancellation and Reimbursement Terms
If you are not satisfied with your order or need to return an item, you are entitled to cancel or return your purchase within 14 days of delivery in accordance with the terms below.
To cancel an order before dispatch or request a return directly online, submit your notice through our Cancel Contract Portal.
POLICY DETAILS & PROCEDURES
You have 14 calendar days from the date you receive your package to request a return.
If your order has not been dispatched yet, contact us immediately and we will cancel your order and issue a 100% refund before it ships.
To be eligible for a return and full refund:
- The item must be unused, unworn, and in the exact same condition as received.
- The jewelry must be free from scratches, damage, or signs of wear.
- Items must be returned inside their original protective packaging (plastic sleeve or box as delivered).
Contact Us First: Do not send items back without contacting us. Email support.krono.jewelry@gmail.com to get the confirmed return address before shipping.
Shipping Costs: The buyer is responsible for paying all return shipping costs.
Tracking Required: All returns must be shipped using a postal service that provides a valid tracking number. We cannot issue a refund for packages that are lost in transit without verified tracking delivery.
Once your return parcel arrives and is inspected, we will process your refund within 14 days.
The refund will be credited back to your original payment method (card or PayPal). Depending on your bank, it usually takes 3 to 7 business days to appear on your account statement.
If your jewelry arrives broken, damaged, or you received the wrong item, email us within 14 days of delivery at support.krono.jewelry@gmail.com.
Please provide your order number and clear photos or a short video showing the defect. Once verified, we will send you a free replacement or issue a full refund.
If you ordered the wrong size or wish to switch pieces, email our support team. You will need to cover the tracked return shipping cost, and we will arrange the replacement once the original piece arrives back.
To submit an order cancellation or return notice directly, visit our Cancel Contract Page.
Customer Support: support.krono.jewelry@gmail.com