FREQUENTLY ASKED QUESTIONS

We are always open to collaborating with influencers, content creators, and brands that align with our modern aesthetic. If you'd like to partner with us, please email your media kit or proposal to support.krono.jewelry@gmail.com.

No, account creation is optional—you can easily check out as a guest. However, setting up a KRONO account allows you to track orders effortlessly, manage your preferences, and enjoy a faster checkout experience for future purchases.

If you have forgotten your password, navigate to the account login page and click on "Forgot password?". Enter your email address to receive a secure link with simple instructions on how to set up a new password.

Yes. All orders can be returned within 14 days of receiving your items. We accept returns for a full refund; items must be returned unused, in their original condition and packaging. Buyer is responsible for return shipping costs. For more information, please read our Refund Policy.

You can cancel or change your order any time before it has been shipped. Because we pack orders quickly, please contact us as soon as possible at support.krono.jewelry@gmail.com, or use the returns and cancellations option in your account. If your order has already shipped, you can still return it for a refund. Please follow the steps in our Refund Policy.

For standard returns or exchanges based on personal preference, the buyer covers the return shipping costs. If you received a damaged or incorrect item, KRONO will handle all replacement shipping fees.

Please email support.krono.jewelry@gmail.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.

If your item arrives damaged, please keep all the packaging and contact us within 14 days of delivery. Send a picture of the package, items, and any notes from the delivery company to support.krono.jewelry@gmail.com. We'll help you either get a refund or replace the item, depending on what's wrong.

We are extremely sorry to hear you received the wrong item! Please contact support.krono.jewelry@gmail.com and we will help you to resolve the issue as soon as possible.

Yes, we ship internationally for free!

Orders are typically processed and dispatched within 1 to 4 business days. Once shipped, delivery times typically range from 7 to 15 business days, depending on your location and customs clearance processes.

Shipping is completely free worldwide – on all orders, no minimum spend required. A tracking number is supplied via email after the order is processed.

We accept secure payments via PayPal, as well as major credit and debit cards including Visa, Mastercard, American Express, and Discover.

To keep your KRONO Jewelry looking its best, avoid harsh abrasive cleaners. Wash gently with warm water and mild liquid soap, use a soft toothbrush for details, and buff dry with a microfiber cloth.

Surgical-Graded Steel: High-quality Stainless Steel (316L). Resistant to rust, corrosion, and tarnishing.
Gold Pieces: Premium 18K Gold plating over a surgical steel base.