CONCIERGE & RETURNS
REFUND & RETURN POLICY
14-day statutory return rights & direct order cancellation
At KRONO, we stand behind the precision and finish of every single piece. If you need to cancel an order before dispatch or make a return, you are entitled to a full refund within 14 days of delivery.
Review the guidelines below or use the cancellation desk directly to notify our support team.
1. ORDER CANCELLATION & 14-DAY RETURN DESK
You have the legal right to withdraw from your contract within 14 days of receiving your pieces without providing any reason. Orders that haven't entered fulfillment are cancelled immediately. If your order has already shipped, submit this notice and return the items unworn, in their original condition and packaging.
2. SHIPPING & RETURN REQUIREMENTS
Authorization: Prior to sending any parcel back, notify our support desk via the form above or email at support.krono.jewelry@gmail.com to receive the correct regional intake address.
Mandatory Tracking: All returns must be shipped via a tracked postal service. KRONO is not responsible for lost packages in transit without carrier delivery confirmation to our designated address. Return shipping fees are borne by the customer.
Condition of Goods: Items must be returned unworn, free from signs of wear, and enclosed in original protective jewelry packaging.
Need a different chain length, ring size, or gold piece? Contact our desk to initiate an exchange. Replacement orders are prepared once the original piece passes warehouse inspection.
3. DAMAGED OR DEFECTIVE ITEMS
Every KRONO piece undergoes strict inspection. If an item arrives damaged or exhibits a manufacturing issue, notify us within 14 days of receipt at support.krono.jewelry@gmail.com.
Attach your order number and clear photos or a short video of the fault. Upon verification, we will issue an immediate replacement or full reimbursement at no extra cost.