Refund Policy

If you find yourself dissatisfied or need to change your purchase, you are entitled to a return or refund. Below you will find your statutory rights and our store's return policy.

EU & UK Right of Withdrawal (14 days)

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) take physical possession of the last item of your order.

To exercise your right of withdrawal, inform us of your decision through a clear statement — for example via the returns and cancellations option in your store account, or by email to info@kronojewelry.com. You may cancel an order at any time before it has been shipped; once it has been delivered, you may withdraw by returning it.

After notifying us, you must send the item(s) back without undue delay and in any event within 14 days. The direct cost of return shipping is borne by you. We will reimburse all payments received from you, including the standard outbound delivery cost (if any was charged), without undue delay and no later than 14 days after we receive the returned item(s) back, or after you provide proof that you have sent them, whichever is earliest. Trying on an item is permitted, but items must be returned in their original condition and packaging.

Model withdrawal form:

• To: KRONO Support Team — info@kronojewelry.com

• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Order number:

• Ordered on / received on:

• Name of consumer(s):

• Address of consumer(s):

• Date:

Standard 30-Day Return Policy (For Non-EU Customers)

For customers outside the EU and UK, KRONO offers a 30-day return window from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To start a return, please contact us at info@kronojewelry.com for instructions. Return shipping costs are borne by the buyer.

Return address: Please contact our Customer Support team at info@kronojewelry.com to obtain the correct return shipping address and detailed instructions for your location before sending any items back. Do not send packages back without prior confirmation.

Important Notice: All returned items must be sent using a trackable shipping service with a valid tracking number. We cannot guarantee or process a refund for items that are lost in transit without official proof of delivery to our designated address.

Damaged or Faulty Products

We take quality issues very seriously. If your product arrives damaged or has a manufacturing defect, you must contact us at info@kronojewelry.com within 14 days of receiving the item. Please include your order number, a clear description of the issue, and high-quality photos or videos showing the defect. Once verified, we will arrange a replacement or a full refund at no additional cost to you.

Exchanges

If you wish to exchange items for a different style or color, please contact us. You will be required to pay the return shipping cost using a trackable service, and exchanges depend on available stock.

For any questions about these or our other policies, please contact info@kronojewelry.com.